Acuity Network Services

Highly Reliable

The Elevate voice network is purpose-built for reliability

East and West coast data centers provide redundancy and minimize latency
Stringent prequalification guidelines and proprietary VoIP network testing help ensure a reliable connection and crystal-clear voice quality

Simplified scaling & management

Elevate scales according to the needs of any business

Order service according to the number of users or resources needed today; pay only for what you use
Ordering additional service is easy and can be spun up quickly
Scales to a large number of users per business

Increased productivity & collaboration

Elevate makes a more productive and efficient workforce

Mobile devices interact seamlessly with the corporate phone system anywhere, anytime, and on any device, creating a more flexible workforce
Video conferencing and screen sharing empowers collaboration in real time
Cloud file storage and sharing helps keep documents organized and secure

Business continuity

Ensure that you never miss an important business call

The Elevate mobile app has full business phone functionality to be used in the event that desk phones become unavailable
Cloud-based systems are immune to local outages. Elevate will try all user devices, then dial phone numbers like cell phones, hunt groups, or other auto attendants

Lower cost

No hardware to buy, install, manage, upgrade or replace

Lower infrastructure and operating costs compared to traditional phone service
Reduces infrastructure and operating costs; no additional hardware to buy
Consolidates voice and data onto one network
Flat, per-user rates with unlimited local and long distance calling

Get started with Elevate today!

Desktop Phones

Easy-to-use interfaces, rich audio quality, and productivity features
Phones are pre-programmed to work seamlessly with Elevate
Phones are plug and play and can be used anywhere there is an internet connection*

Conference

Polycom SoundStation

Cordless

Yealink DECT

Office Solutions

Cisco SPA

Yealink Visual

Yealink T4 Series

Deluxe Phone

Polycom VVX

Elevate – WHAT’S INCLUDED

Each account receives

Centralized management of all locations
Auto Attendant with a direct inward dial phone number
Ability to configure up to 10 hunt groups
Conferencing: 200 toll-free minutes / month
Active directory integration for easy configuration of users
Hunt Group reporting
Enable/Disable call recording

Each user receives

Local phone number with a unique extension
Ability to have up to five endpoints
Inbound/Outbound Caller ID
WebFax
Voicemail box with transcription services
Elevate Mobile App & Desktop App
Online Meeting with up to 4 participants
(30 with Elevate Pro)
2GB per user Acuity ShareSync file share and backup (100GB per user with Elevate Pro)

Elevate Communication Features

System Features

Voicemail with Transcription
Auto Attendant
Caller ID
Custom Hold Music & Greetings
Direct Inbound Dialing (DID)
Call Flip
Conference Bridge
Hunt Groups
Hunt Group Call Reporting
Email and SMS notifications
Busy Lamp Field / Call Presence

Phone Features

Call Forward
Call Hold
Call Recording
Call History
Call Transfer
Call Waiting
3-Way Calling
Do Not Disturb
Extension Dialing
Configurable Ring Options
Voicemail

Administrator Password
Named Ring Groups
Page all Phones
Call Park
Inbound Caller Name
Call Flip
Configurable Line Keys
Speakerphone
On-Hook Dialing
Remote Line Key
Transfer to Voicemail

Elevate Productivity Features

Elevate Desktop App

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The Elevate desktop app is a free downloadable application for both Mac® and PC. It empowers employees with the flexibility to communicate the way that works best for them: Softphone Mode or Call Controller Mode.

Click to call a company contact from the corporate directory
Displays line status (presence) of company contacts
Call Flip transfers the active call from the desktop to one of the user’s other devices
Show multiple concurrent calls, and lets the user switch from call to call
When used in conjunction with Acuity Online Meeting, can start an HD video conference or screen share with just a click

Elevate Mobile App

The Elevate mobile app enables a mobile device to become a communications endpoint for the Elevate service. Employees can now call or receive calls through the corporate phone system and utilize enterprise-level calling features, no matter where they are.

All the most important features of your desk phone, right on your mobile device
Call Flip sends calls directly to your desk phone – without disconnecting your call.
Rings your desk and mobile phone simultaneously - no more missed calls.
Includes voicemail transcription, as well as on-screen voicemail management.

Video Conferencing & Screen Sharing

Elevate includes Acuity Online Meeting, an easy-to-use, reliable video collaboration tool. Includes:

HD video conferencing eliminates unnecessary travel and empowers teams with remote members to be more productive.
Screen sharing. The computer desktop can be shared with team members in real-time, improving collaboration and speed of decision making.
Includes a dial-in conference number, and custom URLs for meetings.

File Sharing & Security

What college and university boards risk by using insecure file sharing apps

File sync and share with backup for desktops, mobile devices, and file servers.

The most current version of files from any device
Easy and secure file sharing
Integration with Windows file server, Exchange Email, Active Directory, Outlook, Office, and Office 365
Full control over files, users, devices, and sharing activities