Highly Reliable

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The Elevate voice network is purpose-built for reliability

  • East and West coast data centers provide redundancy and minimize latency
  • Stringent prequalification guidelines and proprietary VoIP network testing help ensure a reliable connection and crystal-clear voice quality

Simplified scaling & management

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Elevate scales according to the needs of any business

  • Order service according to the number of users or resources needed today; pay only for what you use
  • Ordering additional service is easy and can be spun up quickly
  • Scales to a large number of users per business

Increased productivity & collaboration

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Elevate makes a more productive and efficient workforce

  • Mobile devices interact seamlessly with the corporate phone system anywhere, anytime, and on any device, creating a more flexible workforce
  • Video conferencing and screen sharing empowers collaboration in real time
  • Cloud file storage and sharing helps keep documents organized and secure

Business continuity

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Ensure that you never miss an important business call

  • The Elevate mobile app has full business phone functionality to be used in the event that desk phones become unavailable
  • Cloud-based systems are immune to local outages. Elevate will try all user devices, then dial phone numbers like cell phones, hunt groups, or other auto attendants

Lower cost

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No hardware to buy, install, manage, upgrade or replace

    • Lower infrastructure and operating costs compared to traditional phone service
    • Reduces infrastructure and operating costs; no additional hardware to buy
    • Consolidates voice and data onto one network
    • Flat, per-user rates with unlimited local and long distance calling

    Get started with Elevate today!

    Desktop Phones

    • Easy-to-use interfaces, rich audio quality, and productivity features
    • Phones are pre-programmed to work seamlessly with Elevate
    • Phones are plug and play and can be used anywhere there is an internet connection*

    Elevate – WHAT’S INCLUDED

    Each account receives

    • Centralized management of all locations
    • Auto Attendant with a direct inward dial phone number
    • Ability to configure up to 10 hunt groups
    • Conferencing: 200 toll-free minutes / month
    • Active directory integration for easy configuration of users
    • Hunt Group reporting
    • Enable/Disable call recording

    Each user receives

    • Local phone number with a unique extension
    • Ability to have up to five endpoints
    • Inbound/Outbound Caller ID
    • WebFax
    • Voicemail box with transcription services
    • Elevate Mobile App & Desktop App
    • Online Meeting with up to 4 participants
      (30 with Elevate Pro)
    • 2GB per user Acuity ShareSync file share and backup (100GB per user with Elevate Pro)

    Elevate Communication Features

    System Features

    • Voicemail with Transcription
    • Auto Attendant
    • Caller ID
    • Custom Hold Music & Greetings
    • Direct Inbound Dialing (DID)
    • Call Flip
    • Conference Bridge
    • Hunt Groups
    • Hunt Group Call Reporting
    • Email and SMS notifications
    • Busy Lamp Field / Call Presence

    Phone Features

    • Call Forward
    • Call Hold
    • Call Recording
    • Call History
    • Call Transfer
    • Call Waiting
    • 3-Way Calling
    • Do Not Disturb
    • Extension Dialing
    • Configurable Ring Options
    • Voicemail

    • Administrator Password
    • Named Ring Groups
    • Page all Phones
    • Call Park
    • Inbound Caller Name
    • Call Flip
    • Configurable Line Keys
    • Speakerphone
    • On-Hook Dialing
    • Remote Line Key
    • Transfer to Voicemail

    Elevate Productivity Features

    Elevate Desktop App

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    The Elevate desktop app is a free downloadable application for both Mac® and PC. It empowers employees with the flexibility to communicate the way that works best for them: Softphone Mode or Call Controller Mode.
    • Click to call a company contact from the corporate directory
    • Displays line status (presence) of company contacts
    • Call Flip transfers the active call from the desktop to one of the user’s other devices
    • Show multiple concurrent calls, and lets the user switch from call to call
    • When used in conjunction with Acuity Online Meeting, can start an HD video conference or screen share with just a click

    Elevate Mobile App

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    The Elevate mobile app enables a mobile device to become a communications endpoint for the Elevate service. Employees can now call or receive calls through the corporate phone system and utilize enterprise-level calling features, no matter where they are.
    • All the most important features of your desk phone, right on your mobile device
    • Call Flip sends calls directly to your desk phone – without disconnecting your call.
    • Rings your desk and mobile phone simultaneously - no more missed calls.
    • Includes voicemail transcription, as well as on-screen voicemail management.

    Video Conferencing & Screen Sharing

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    Elevate includes Acuity Online Meeting, an easy-to-use, reliable video collaboration tool. Includes:
    • HD video conferencing eliminates unnecessary travel and empowers teams with remote members to be more productive.
    • Screen sharing. The computer desktop can be shared with team members in real-time, improving collaboration and speed of decision making.
    • Includes a dial-in conference number, and custom URLs for meetings.

    File Sharing & Security 

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    File sync and share with backup for desktops, mobile devices, and file servers.
    • The most current version of files from any device
    • Easy and secure file sharing
    • Integration with Windows file server, Exchange Email, Active Directory, Outlook, Office, and Office 365
    • Full control over files, users, devices, and sharing activities